Midland Metro Alliance
10 August, 2018
Birmingham, UK, United Kingdom
Job Type



The Quality, Assurance & Systems Manager will ensure aspects of the development, design and delivery processes, both internally and at sub-contractors and supply chain are robust, fit for purpose and meet both external and internal requirements, including legal compliance and customer expectations.



Accountabilities (Deliverables):

• Develop an integrated management system (IMS) in line with ISO9001:2015, ISO14001:2015 & OHSAS18001:2007 [ISO45001] & ISO44001.

• Develop business improvement programmes and project management their effective delivery.

• Carry out audits as identified and provide written reports on the findings.

• Deliver strong stakeholder engagement internally with PMO, Safety, Sustainability & Risk teams to minimise duplication of effort in the IMS.

• Produce an Assurance Management Plan (AMP).

• Develop and coordinate delivery of a Risk Based Assurance Programme; manage the outputs from the assurance activities and work with the business to deliver any findings to completion.

• Provide robust Management Information as appropriate to demonstrate performance of the IMS.

• Ensure robust engagement with alliance partner parent company representatives to provide assurance that their risk is being effectively managed.

• Lead interface and coordination with independent assurance functions, such as the Owner, Partner Parent Companies, External Assurance Team, as appropriate.


Responsibilities (Duties):

• To ensure that products and services are fit for purpose and meet both external and internal requirements, including legal compliance, customer expectations and the Programme Alliance Agreement (PAA).

• Seek to continuously improve standards.

• Drive business improvements and process adherence including but not limited to:

• Analyse production processes.

• Identify areas for improvement.

• Expansion of process controls.

• Development of working instructions.

• Set up and review of relevant process key performance indicators (KPIs).

• Data review and trend analysis.

• Investigate internal quality issues, including all returns and non-conformances.

• Ensure all quality issues are correctly logged, monitored and escalated, where appropriate.

• Assist in identifying root causes and provide support to overcome problems.

• Carry out supplier audits as required, including audits of external processes.

• Help to ensure all procedures and management systems are in line with legal and internal customer requirements, including writing and updating of procedures.

• Drive the use of the Integrated Management System, including Quality, Environmental, Health and Safety and Collaborative Relationships.

• Contribute to the preparation and planning for the completion of external and internal audits and assessments. Implement & monitor agreed audit recommendations as directed.




• Educated to Degree/HND/HNC level or equivalent in technical / engineering subjects.

• Lead Auditor qualification

Knowledge, Experience and Key Attributes

• Minimum of 7 years’ experience in design, implementation and management of integrated management systems

• Minimum of 7 years’ experience in an engineering / construction environment

• Minimum CQP CQI / Tech IOSH / PIEMA required

• Strong problem solving skills

• Experience of rail industry advantageous

• Experience of highways projects advantageous

• Experience with using quality tools and techniques

• Experience of working within a joint venture / alliance is advantageous

• Experience of technical authoring * Experience of project managing business improvement programmes

• Able to carry out investigations and produce reports

• Can use Microsoft Office products

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